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Chat Callback system

XMPP-Chat Callback Trigger Platform

Chat CallBack

Q: What do i need to use the Chat-CallBack service ?

A: You need an jabber account with a jabber service provider . You will provision an account to be used as a chat-bot. Your customers will send specially formatted email request, which will be retrieved by NextStag Server in order to trigger the callback Service. NextStag technical team sees you through the process of integration and testing alongwith your Jabber service provider.

Q: Do you support providers offering XMPP over SSL/TLS (eg: Gmail/Google Apps-based domain)?

A: Yes. However, you have to make appropriate changes in the backend before the service can be activated. Details are available at the time of implementation.

Q: What is the format of the Chat message to be sent by our customers ?

A: The content of the chat contains the callback string (eg:"DESTINATION PIN").However, format can be changed/customized on-request as per service-specific requirements, viz. Pin-based and Pin-less operations.

Q: Why do you require PIN number in the chat message ?

A: PIN acts as an added layer of security. It can be disabled on demand. However, we recommend keeping the PIN to prevent abuse of the system.

Q: Can i offer other services like Balance-enquiry, etc on the same jabber-id for my customers ?

A: Yes, our team can implement any chat-originated business process integrated with the VoIP System for you.